Terms of service

The full agreement between you and Elite Vitamins.

Who we are

Elite Vitamins (elite-vitamins.com) is a retail brand of the Yeldn group. In Egypt the group trades as Yeldn Health, a general trading, import and e-commerce company on the register of the Egyptian Ministry of Trade; in the USA as Yeldn LLC; and in the UK as Yeldn LTD. The group operates in several countries. Wherever these terms say “Elite Vitamins”, “we” or “us”, they mean this business. These terms, together with the policies listed further down, govern your use of the site and every order you place.

What we do

We bring the world’s leading supplements and health devices to customers in Egypt by importing them ourselves. We look after the whole journey for you: buying each product in its country of origin, shipping it to Egypt, clearing customs, securing the medical approvals required, and bringing it to your door. Every lot is dated, so you see the expiry date before you buy.

Our responsibility, and where it ends

Our work is importing supplements and health devices from leading makers around the world. We never make, repackage, modify or alter a product. What reaches you is exactly what the manufacturer released, untouched.

We cannot, however, promise what a product will do for you: its results, any side effects, or its expected or actual effect on your health. We accept no liability for claims or problems that arise from using a product. Please keep your invoice, and take any question, claim or feedback about how a product performs to its manufacturer. We hold this position for these reasons:

• We do not make the products, we do not supervise how they are produced, and we have no access to manufacturing records.
• We run no clinical trials or laboratory tests of our own. We choose products using what the manufacturer discloses, reviews from customers, advice from specialists and findings from independent labs.
• How well a supplement works differs greatly from one person to another and depends heavily on each user’s health.
• Supplements usually need time before any effect shows, so judging one in its first days is difficult.
• Manufacturers themselves state that what they claim for a product varies from person to person and carries no approval from health authorities.

In short: we guarantee that what you receive is genuine and comes straight from the manufacturer’s supply, but we take no responsibility for how effective it is or what results it brings.

Our pharmacists, and what we can supply

Our medical support team is made up of pharmacists who specialise in supplements. They are trained to advise you and to help you choose well among products sold worldwide. The pharmacist chat on our website is free and open 24/7, and you are welcome to use it even if you buy elsewhere.

Over-the-counter (OTC) products only

Our pharmacists are licensed, experienced and registered with the Pharmacy Syndicate, yet we import only over-the-counter (OTC) products: items that need no prescription and may be handed to any customer. Abroad, these products are sold freely by online stores. If you plan to use any product to treat a condition, please see a specialist physician first.

Prescription medicines

We do not supply any product that a pharmacy may only dispense against a prescription. Our reasons:

• Such medicines need a prescription issued in the country of origin. Supplying them would mean forging prescriptions or obtaining them unlawfully, and we will not do that.
• Prescription medicines tend to carry stronger side effects than products sold without one. Their use belongs under the doctor who prescribed them, who follows the condition and watches for side effects.
• They are usually costly and often paid for by health insurance. Our customers are unlikely to hold insurance in the country where the medicine is made or sold, and using insurance to buy them this way would be both illegal and unethical.

Our logistics team

A dedicated logistics team buys our products abroad and holds them in storage in the USA, UK and EU until they leave for Egypt, pass customs and receive approval. With our own people, offices and operating partners in each country we work in, we run the import process ourselves instead of relying on outside parties we have not vetted. That is how we can stand behind the authenticity of every product we sell.

Policies that form part of these terms

Each policy below is part of these terms, and you can read every one of them in full here.

• Privacy policy: we protect your data and keep your dealings with us confidential, so you can shop with peace of mind. Read the privacy policy.
• Halal products: so that customers receive halal products, we research the ingredients of each product and keep reviewing the views of specialists in medical jurisprudence. Read the halal policy.
• Authenticity guarantee: every product we sell is authentic, and the guarantee sets out the compensation we pay if you ever receive one that is not. Read the guarantee.
• Payment methods: pay by bank card online (Visa, Mastercard, Meeza) through the secure Kashier or OPay payment pages, by card on delivery in some governorates, by InstaPay, bank transfer or mobile wallet, or in cash on delivery anywhere we deliver. All payments are in Egyptian pounds. All payment options.
• Shipping and delivery: we deliver within Egypt only, in 24–48 hours and free of charge; you may instead collect from our office for a fee shown at checkout. Read the delivery policy.
• Returns and refunds: you may return a product within 14 days of receiving it, unopened and in its original condition. We inspect it and refund you within 3 business days of inspection. If the mistake was ours we cover every cost; if you simply changed your mind, you cover the return shipping. Read the returns policy.
• Special orders: you can ask us to bring in a supplement or health device we do not stock. We buy it from a reliable source, so it is authentic and arrives in a condition that is safe to use. You see the promised date and the deposit before you confirm, and if we are late beyond the grace period, compensation applies automatically. Request a special order or read the compensation policy.
• How we select products: we search the world for the best products, judged on ingredient quality, independent lab testing and real customer evidence, so you get good results and safe use. When customers discover outstanding products from the USA, UK or EU, we are glad to add them for others too. How we choose our range.
• Product storage: we keep a local stock of authentic imported supplements and follow set standards for storing and shipping them, so they stay safe until they reach you. Stock closer to its expiry date may be offered at a lower price, and you choose the expiry that suits you. Read the storage standards.
• Elite Rewards: you earn points on your purchases and can use them at checkout. Learn about Elite Rewards.
• Health disclaimer: supplements are not medicines, and neither the Egyptian Drug Authority (EDA) nor the U.S. FDA has evaluated what we say about our products. Read the disclaimer.

Contact

For any question about these terms, email [email protected] or talk to our pharmacists on the 24/7 chat on the website.