Return & refund policy
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Changed your mind? You have 14 days from delivery to return a product.
A straightforward return
We want every order to leave you satisfied, so our policy lets you send back a purchase within 14 days of receiving it without having to give a reason. Just ask for the return within that window. To be accepted, the product has to meet the conditions below.
Conditions
- You ask for the return no later than 14 days after delivery.
- The product is unopened and in its original condition.
- It is in the same state as when it left our warehouse.
- It has been kept in suitable conditions of temperature and humidity.
How to return a product
Tell us you want to return it, on the pharmacist chat or by email to [email protected].
Our team goes through the policy and the next steps with you.
Post the product back to us, or book a courier to pick it up.
Once it reaches us, our operations team inspects it.
We refund you within 3 business days of the inspection.
Special orders follow their own rules. See how special orders work and the compensation policy.
Results, costs and exceptions
How a product works for you
We take great care over the quality of what we sell, but we cannot be responsible for individual results or side effects, and we do not accept returns because a product did not perform as you hoped.
If we got it wrong
If the mistake is ours, we pay every cost, including return shipping and processing the refund.
If it is your choice
If you are returning a product for your own reasons, you cover the return shipping.
Short-dated products
Products discounted by more than 25% because their expiry date is near cannot be returned. We state this on the product listing and page, on your invoice and in your confirmation email.
If you doubt a product is genuine
If you question whether a product is authentic, we check directly with the manufacturer. If it is confirmed as counterfeit, you are compensated as set out in our authenticity guarantee.
Your rights under Egyptian law
Under Article 21 of the Egyptian Consumer Protection Law No. 181 of 2018, if a product is defective, does not match its specifications or is unfit for its purpose, you may exchange or return it and get your money back in full within 30 days of receipt. The seller must do this at no extra cost to you.