Shipping & delivery
Last updated:
Free delivery anywhere in Egypt, usually within 24–48 hours.
Why delivery matters to us
When you order a supplement, you want it soon, and you want it to arrive in good shape, not crushed on the way or left sitting in the heat. We treat delivery as part of what you are buying, and the rules on this page are how we hold ourselves to that.
Elite Express: delivery in 3–6 hours
In the areas where it is offered, mainly Greater Cairo, you can choose Elite Express at checkout and receive your order within 3–6 hours for EGP 300. If your address is outside these areas, the option simply does not appear, and your order comes free within 24–48 hours as usual.
Free delivery, with no minimum
Every order is delivered free, whatever its value and wherever you live in Egypt. If it suits you better, you can collect your order from our office instead; the collection fee is shown at checkout before you pay.
We deliver within Egypt only and do not ship to other countries.
When orders are prepared
Our operations team prepares orders on every day of the week apart from Fridays and public holidays, starting each morning by 10:00 AM. An order confirmed before 10:00 AM is dispatched that same day. If your order is urgent and comes in later, message the pharmacist chat or email [email protected]: depending on who is on shift, we may still be able to prepare it the same day.
Courier partners
We choose couriers who meet our handling standards, and we keep trying new ones to see whether they can serve you better. In Egypt we work with Aramex, SMSA Express and, in some parts of Greater Cairo, our own delivery staff. If you would like a particular courier, tell us by chat or email when you order.
Delivery times
Orders reach customers within 24–48 hours across Egypt, from Greater Cairo and the Delta to Upper Egypt and the other governorates. If a courier delay holds up your order, we will tell you and keep you updated until it arrives.
Special orders
Products we bring in for you from abroad take longer than items in stock. You see a promised arrival date before you confirm, and if we miss it, compensation is applied automatically. Read how special orders work and our compensation policy.