Frequently asked questions
Last updated:
Are your products authentic?
Yes, every one. Each product is imported from the USA, UK or EU through trusted sources, and every lot is dated, so you see the expiry date before you buy. Read our authenticity guarantee.
Why does the price of one product change with its expiry date?
Stock nearer its expiry date is sometimes offered for less. You pick the expiry that suits how quickly you will use it.
Can you get a product you don't stock?
In many cases, yes, as a special order from abroad. Tell us what you need and we will confirm the price and the arrival date before you commit. See special orders.
How fast is delivery, and does it cost anything?
We deliver anywhere in Egypt within 24–48 hours, free of charge. In parts of Greater Cairo you can choose Elite Express instead, delivered within 3–6 hours for EGP 300. You can also collect from our office for a fee shown at checkout. We do not ship outside Egypt. Details are on Shipping and delivery.
Do I need a discount code?
No. Code ELITE10 takes 10% off every order and is added for you at checkout. On orders of EGP 50,000 or more, VIP15 gives 15% off instead.
Can I talk to a pharmacist?
Any time. Our pharmacist chat on the website is open 24/7, and the advice is free.
How can I pay?
By card online, by card on delivery in some governorates, by InstaPay, bank transfer or mobile wallet, or in cash on delivery. See Payment methods.
Can I return something?
Yes, within 14 days of receiving it, as long as it is unopened and in its original condition. See our return and refund policy.
Do I earn anything for shopping with you?
Yes. With Elite Rewards you collect points on your purchases and can spend them at checkout.