Privacy policy

We collect the details you give us (your name, contact details, address and order information) so we can process and deliver your orders, support you and improve the store. Cookies and analytics run only with your consent. We never sell your personal data. To see or delete your data, write to [email protected].

Analytics, cookies and tracking

Elite Vitamins gathers information about your visit, using systems we run ourselves together with reputable analytics tools, so that we can run the store, keep it secure, see how visitors use it and make it better for you.

1. Information gathered automatically

• Device and technical details: whether you are on a phone, tablet or computer; the browser and system software you use; the size of your screen and browser window; your language setting; and whether the visit appears to come from an automated program (a “bot”).
• How you use the site: which pages and products you look at, what brought you here (a referring website or a campaign link), what you search for, what you do (for example adding to your cart or placing an order), when you visit, and how much time you spend on each page.
• Network and rough location: your IP address and the approximate place it suggests (country, region and city, never a precise GPS position).
• Your account: when you are signed in, this information may be connected to your customer account.

2. Your consent decides what we collect

A consent banner leaves the decision to you:

• Always collected (essential measurement): basic technical details that do not identify you: the kind of device, browser and system software, plus checks for automated visits. We need these to keep the site running, secure and free of fraud and bot traffic.
• Collected only if you choose “Accept all”: your complete IP address and approximate location, exact browser and system versions, language, screen and window dimensions, and the connection between your activity and your account. Google Analytics and Google Tag Manager also load only in this case.

Whenever you wish, you can revise or withdraw your choice in the site’s cookie and consent settings. If you decline, Google’s tools stay switched off and we limit ourselves to the essential measurement listed above.

3. Cookies and comparable technologies

Cookies and browser storage, including a visit identifier saved on your device, let us remember your session and your consent choice and measure visits. Some are strictly necessary; the rest are used only once you agree. You can also control cookies in your browser settings, but blocking some of them may stop parts of the site from working. The details are in our cookie policy.

4. Google’s analytics tools

With your consent, Google Analytics 4 and Google Tag Manager help us measure traffic and how our marketing performs. Data such as your interactions, device details and approximate location may be passed to Google, from your browser as well as our servers, and Google handles it as set out in Google’s privacy policy (policies.google.com/privacy). Google Consent Mode is applied so these tools follow your choice. Your personal data is never sold.

5. How long we keep data

Detailed analytics data held on our own systems is kept for a limited time, up to 90 days by default, and is then deleted automatically or combined into totals. Data held by Google is kept according to Google’s retention settings.

6. What you can ask us to do

The law, Egypt’s Personal Data Protection Law No. 151 of 2020 among others, gives you the right to see, correct or erase the analytics data linked to you, and to take back your consent. If you ask, we can delete the visitor-analytics records tied to your account. Send your request to [email protected] and we will reply within the time the law requires.

7. Contacting us

Send any question about this policy or your data to [email protected], Elite Vitamins, for the attention of the General Manager, with “Privacy” in the subject line.