100% Authentic Products Guarantee

Every product we sell is 100% authentic, guaranteed. We buy it ourselves from the manufacturer or its official distributors, and we pay you back five times the price if a product ever turns out not to be original.

The situation in Egypt

Look closely at the imported supplement market in Egypt and you will find that the great majority of so-called imported vitamins and supplements on sale are not genuine at all. Supplements go into your body and affect your health, so it is worth every effort to make sure what you take is safe and does what it should.

We saw this clearly soon after we began importing. Most products sold as imports were in fact made in Egypt, and most local sellers buy their stock inside Egypt or from the Gulf. Much of that stock has no traceable origin, and we are confident it is fake.

Why insist on an original product?

Many people think a fake is simply a weaker or cheaper version made by the real brand. It is not. A counterfeit has nothing to do with the manufacturer whose name is on the label. It can be produced in any storeroom or garage, with no oversight at all. Here is why that is dangerous:

• It may hold no active ingredient whatsoever, only fillers such as plaster or ground tile.
• It may use poor-grade active ingredients at very high doses to force a visible effect, which can cause severe and even fatal side effects.
• It may swap the real ingredients for substitutes. Fake joint and bone products, for instance, often contain large amounts of low-grade painkillers.
• It always carries impurities, which can trigger allergies or cause serious, sometimes deadly, harm.
• It may contain the wrong active ingredients altogether, since no quality control of any kind takes place.
• Its contents never match the ingredients printed on the label.
• Its packaging is usually made of the cheapest materials, unfit for food or supplements, which can react with the contents and release toxic substances.
• It is usually stored as cheaply as possible, with no regard for the health of whoever takes it.

Counterfeit supplements can kill, and they are a serious danger to health. Choose products whose origin you know, local or imported, and never take a product whose source is unknown.

Can you spot a fake by looking at it?

Rarely. Counterfeiters copy the real packaging with great precision, because that is where they put all their effort. The online videos that promise to teach you how to tell real from fake are close to useless: counterfeiters watch them too and adjust, and some of those videos are made by counterfeiters themselves.

A few points that can help you find the genuine product:

• A barcode proves nothing. A barcode, serial number or QR code exists to help manage stock. Counterfeiters simply copy them, and since they cannot change them, every fake carries a valid barcode and serial number.
• Some fakes copy nothing: they are products invented and made in Egypt from scratch, with no genuine version anywhere. Avoid them, and avoid anyone who sells them.
• A seller who has sold you one fake cannot be trusted again.
• A seller who cannot tell you where their stock comes from cannot be trusted either.
• If a product costs less than it does in its country of origin, it is certainly fake. Genuine imports are costly once purchase, freight, storage, customs clearance and release fees are added.

Signs that a product is counterfeit

• The brand does not make it. Dr. Berg, for example, does not produce a magnesium oil, and it is not on the company's website, so any "Dr. Berg magnesium oil" is fake.
• The product has no origin: no real manufacturer, no presence in any country of origin. Dozens of such products circulate in Egypt.
• The design was retired long ago. Natrol, for instance, switched its containers from crimson to blue in 2018, yet crimson Natrol products are still sold in Egypt.
• The price is lower than, or close to, the price in the country of origin.
• An import from a foreign country carries Arabic text on its pack. Those countries do not print Arabic on their packaging.
• An import carries an Egyptian phone number on the pack "to verify authenticity".
• Nobody can say for certain where it was originally bought.

Genuine manufacturers sometimes change their packaging design again and again, precisely to make copying and resale by counterfeit sellers harder.

How to get an original product

Buy from the manufacturer

The only sure way is to buy directly from the manufacturer or from a distributor it has authorized. Buying from anyone else carries real risk.

Ask for proof from any other seller

If you buy from a third party, ask to see the purchase invoice from the manufacturer or its agent. Your health products matter to your life, so take the time to find a source you can rely on.

Our original product policy

To be sure every product we sell is genuine, we follow a strict policy for buying and shipping, and we strengthen it whenever a new risk appears.

This is what we do to guarantee 100% original products:

1. We buy every product ourselves. No agent or third party buys on our behalf.
2. We buy each product in its country of origin, never in another country.
3. We buy only from the manufacturer or its authorized agent or distributor, and never through an intermediary.
4. We do not buy from markets known for widespread counterfeits, such as the Gulf countries, India, China and Eastern Europe.
5. We never buy any product inside Egypt.
6. Products are held at our group's offices in the USA, the UK and Germany, or at our warehouse in Egypt.
7. We ship everything ourselves with reliable international carriers, and transit times are short.
8. We photograph products at every stage of their journey to confirm their condition and accuracy.
9. We clear customs ourselves.
10. We keep all stock in our own warehouse in Egypt. No outside company stores our stock or runs our operations.
11. All products are kept below 25°C in rooms that are air-conditioned at all times.
12. Orders reach customers through reliable courier companies or our own staff.
13. When a product is returned, we inspect it on arrival and confirm it is the same package we sent. If there is any doubt, it does not go back into stock.
14. We never accept the return of an opened product.
15. Every returned product is examined on arrival and followed after it is sold again. If any complaint about it reaches us by any route, it is withdrawn from stock.
16. We keep updating this policy whenever something new and unforeseen comes up.

Compensation for a counterfeit product

To hold ourselves to this policy without exception, if a product you receive turns out not to be original, we pay you five times the product's price.

For returns of genuine products, see our returns policy.